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Frequently Asked Questions

SHIPPING

How to check order status? You can track your order status by using my order tab in My Account page and once your order has been shipped, you will also receive an email and SMS containing the courier tracking number and the courier name. Please note that it may take upto 24 hours to show the tracking details. .
What are the different statuses in My Orders? The different statuses on My Orders are:
  • PLACED: Your order is placed
  • CONFIRMED: Your has been confirmed
  • PACKED:Your item has been packed & ready to be shipped
  • SHIPPED: Your item has been handed over to the courier
  • DELIVERED: Your item has been delivered
  • CANCELLED: Your order has been cancelled
  • REVERSED: Your request to return/replace is in process
  • RETURNED: You have returned your item and received refund
  • REPLACED: Your replacement request is complete
  • COURIER RETURNED: The item is returned to Dilfine by the courier as undelivered
Can I open and check the contents of my package before accepting delivery? Currently, this option is not available.

Delivery

Can I change my delivery address after I place an order? No, currently we don't allow changing address once the order is placed..
Why is there a delivery date range? 3 to 7 days
Are there shipping and delivery charges for my order? Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.
What if my package is opened/tampered with? If you feel that your package was opened/tampered with, please don't accept delivery. Place a new order and we will refund the money in case of prepaid order.
WDelivery was attempted but I was unavailable. What next? Do not worry, Our courier will try to attempt to deliver your order over next 2 days
The order status is 'Delivered' but I have not received it. What should I do? Check with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, Contact customer care

Cancellation

How can I cancel my order? Go to My Orders and tap on order you wish to cancel. Click on CANCEL button. Cancellation is not allowed if the order has been shipped.
Why was my order cancelled? If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if Dilfine cancels your order, the cancellation reason will be mentioned on the Order details page & if you have made pre-payment for the item, we will refund your money back.

Payments & EMIs

You can use any one of the following payment methods:
  • Credit card
  • Debit card
  • Net Banking
  • Cash on Delivery

Return & Replacement

How can I return/replace an item? Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 3 days of delivery.
When will I receive my replacement item? Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.
Will suppy.com pick up the item I want to return/replace? Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your bank account. All you need to do is provide the airway bill/courier receipt.​
What is Dilfine’s Easy Returns Policy? YOur 3 Days Easy Returns Policy allows you to replace/return your item within 3 days of delivery. 'Click here' to read more on this policy.
What is Dilfine’s Easy Returns Policy? Our 3 Days Easy Returns Policy allows you to replace/return your item within 3 days of delivery. 'Click here' to read more on this policy.
What if my replacement item is out of stock now? If the item is not available, we will initiate refund
Is there any item not eligible for return/replacement? Most of the items available on Dilfine are eligible for return. However, there are a few exceptions. Check our return policy for more details

Refund

When can I expect refund for my returned item? Once we receive the original item, we will do quality check within 2 days and initiate refund. - For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount. - For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 Days. We will also keep you updated on email and SMS.
What are the different modes of refund available? IRefunds are made to the original modes of payment for:
  • Credit cards
  • Debit cards
  • Net banking
When can I expect refund for my cancelled order? If you cancelled the order before shipment, we would start the refund almost immediately. In case you cancelled the order after shipment, once product will be return back to seller, we will pr ocess refund.
I have not received the reimbursement of my courier charges. What do I do? IYou need to share the courier slip to customer service and we will reimburse the amount in your bank account.

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